Velvet Home Bespoke Chair

Return, Refund, Exchange, & Cancelation Policy

Our policy lasts 30 days for non-clothing items and 14 days for clothing & shoes, it is best to handle all refund, exchange, and return requests as soon as possible to avoid decline of request. If more than the specified time has passed since your purchase, unfortunately, we can’t offer you a refund, return, or exchange.

To be eligible for a return, your item must be unworn, unused and in the same condition that you received it (tags and liners attached, & packaging).

All items are subject to an $8 return fee on returns & exchanges, unless the return or exchange is due to defect, receiving the wrong item or error on TFC&H Co.'s part.

***Start a Return

To return or exchange your product, please click here for our returns center.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

 Gift cards

Masks (Medical or Costume)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, washed or worn, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will reject items that are damaged, washed or worn.
If you are approved, then your refund will be processed minus the $8 return shipping fee, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 10 business days.

Original shipping charges are non-refundable

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at Contact@tieflyclothing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)                                                                                       

We replace items that are defective, damaged, or need a size up or down (sizing exchanges are at the discretion of owner). 

***Exchange shipping fees are the responsibility of the purchaser & a $8 return shipping fee will be charged, unless due to error by TFC&H Co. or manufacture

Gifts                                                                                                                             

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Cancelation

Order cancelations must be requested before the item enters production or shipping phase (usually 24 hours after order made) and will be subject to a $4 cancelation fee. Free if request made within 1 hour of ordering.

Shipping

***We (TFC&H Co.) will be responsible for the costs of returning your item if the address is w/ in the U.S.

All furniture return & exchange shipping costs are the responsibility of the customer.

All International & US Remote Areas (*USA Remote Areas include: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam) will be responsible for return or exchange shipping fees, customs tax & duties. Depending on where you live, the time it may take for your exchanged product to reach you may vary.***

Start a Return

To return or exchange your product, please click here for our returns center.