FAQs

Get Answers Here

Do you donate to worthy causes & which ones?

Here at TFC&H Co. (formerly Tie - Fly Clothing) we believe in giving back to causes that help support, grow & make our communities and world a better more loving place. You'll see throughout our site donation opportunities for some of the initiatives we believe in & care about. You'll have the opportunity to donate to One Tree Planted to help with the reforestation of North America, w/ more donation options coming soon!!! We will be donating a portion of our sales (donations handled by Pledgeling & Give & Grow Donations) to causes that support Indianapolis Urban League Inc., Veterans Foundation of Indiana, Julian Center Inc.,Coalition for Homelessness Intervention and Prevention, Humane Society of Indianapolis, and Gleaners Food Bank of Indiana Inc.

Why do you need access to my credit file to verify my payment card?

Fraud continues to be an expensive
problem affecting many merchants and their customers.

The use of this authentication tool to authorize purchases is critical
to safeguarding business and my customers’ information.

It ensures that the credit card being used to make a purchase belongs to the person presenting the card and can help to reduce fraud significantly.

This is accomplished by a
unique technology that verifies
full credit card number against a
consumer’s identity via reported
tradeline activity.

Real-time, behind-the-scenes
processing that will verify the full
account number

Alerts on closed accounts,
lost or stolen credit cards, and
victim statements.

We will not have direct access to any of this additional information to verify your identity, leaving your transactions secure.

Where is Your Hair Shipped From?

All of wigs and extensions (excluding faux bangs) are shipped from a quality supplier based in Atlanta, Georgia. They import fine quality hair and hold stock at their U.S. factory. This guarantees faster delivery of your products!!!

How do I initiate a refund/return?

Returns

Our policy lasts 30 days for clothing, shoes & hair. 14 days for all other items. If your return is outside this time frame, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

International Customers (outside U.S.) will be responsible for shipping and any customs fees.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at contact@tieflyclothing.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We replace items that are defective, damaged (If insured with Quik please refer to instructions emailed to you upon insurance for damaged items), or need a size up or down, dependent on our vendors policy. **Exchange shipping fees are the responsibility of the purchaser, unless due to error by TFC&H Co. or manufacturer.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, please visit: Returns Center

We (Tie - Fly Clothing & Hair Co.) will be responsible for paying for the costs of returning or exchanging your item if address is w/ in the U.S. All International addressee (outside the U.S.) will be responsible for any return or exchange shipping fee, customs & duty tax. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please see our refund policy & please click
here to file a claim.

Sales Tax & Exemptions

We may be required to collect state sales taxes for most states at rates which are set by each state, county, and local municipality as determined by the zip code where you receive the delivery. If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on the checkout page unless an exemption is requested.



Request exemption by submitting accurate tax forms to: contact@tieflyclothing.com

What do I do if my package was stolen & I did not purchase insurance??

If your package was successfully delivered and then stolen from your porch, you have a couple of options.

If you purchased Shield Services - Delivery Protection and your order has been lost, stolen, or damaged, please make a claim directly to Shield Services. You can do this by following the instructions you received from Shield Services via email when you made your purchase. If you have any other questions, please contact Shield Services at support@shieldservices.co or (843) 701-9711.

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.

If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.

Reach out to your local police department to notify them of the theft.

Many credit card companies including offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited so check with your credit card company for specifics.

***Tie - Fly Clothing assumes no responsibility for packages after report of successful delivery if you did not purchase insurance through Shield Services.

Where is my package?

There is a 3-10 day processing time for orders & most items are made to order & can take up to 10 days to create. Please allow 3 - 25 days delivery for U.S. orders, 7 - 30 days International orders & US Remote Areas (*USA Remote Areas include: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam). Most our vendors deliver within 2 weeks!!!

Due to Covid deliveries have had a significant delay, Please allow extra time for your order to reach you.

You can track your package here.

***TFC&H Co. assumes no responsibility for packages after report of successful delivery or any errors associated with delivery not directly caused by us or a inability to deliver.***

Shipping Prices & Schedule

Free Shipping w/ in the U.S!!! International Shipping Calculated on Cart or Cart Page.
There is a 3-10 day processing time for orders (most items are made at time of order). Please allow 3 - 25 days delivery Domestic & 7 - 40 days International & US Remote Areas (*USA Remote Areas include: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam).

Due to Covid, shipments have been significantly delayed. Please allow extra time for your order to reach you.

Customs and import taxes

***Customs clearance may add additional time to deliveries***

Buyers are responsible for any customs and import taxes that may apply. TFC&H Co. is not responsible for delays due to customs.

***TFC&H Co. assumes no responsibility for packages after report of successful delivery or any errors associated with delivery not directly caused by us or by a inability to deliver.***

What is Shop Pay Installments?

Shop Pay Installments with affirm

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:


A smaller payment balance on the final payment

Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

How it works


Add items to your cart (or shopping bag).
Check out with Shop Pay.
Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

Buy now, pay later with Shop Pay

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*

Quick approval, easy payments, no hidden fees.

No late fees, no hidden fees, and no surprises.*

Split your purchase into 4 easy payments, with no hidden fees, no surprises!*

Split your purchase into 4 equal, interest-free payments.*
No fees — ever.*

No impact on your credit score, and you’ll never pay interest or late fees.*

If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.

The estimated payment amount excludes taxes and shipping. Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.

Have more questions?

For questions about installment payments on Shop Pay, visit
shop.affirm.com/help.

For questions about Shop Pay or the Shop App, visit
https://shoppay.affirm.com/help/s/.

What Processes Do You Use To Make Your Clothing?

TFC&H Co. uses some of the best pod's (print on demand) vendors to produce our clothing & accessories. They use a wide array of printing & sewing methods, below are some videos of their process:


Yoga & Leggings Production

Skater & Bodycon Dress Production

Swimsuit Production

T-Shirt Printing Process

What is Sustainable Fashion?

Sustainable, eco-friendly, or eco-fashion is the responsible way of manufacturing and producing clothing. It reduces the negative impacts on our planet & humanity. TFC&H Co. uses an on-demand production model, instead of mass-producing products, we only produce on demand. On-demand production allows us to lessen our carbon footprint, cut down on our contribution to waste water and waste accumulation. Check out this video:

Our Business Model

What is Carbon Neutral Shipping?

Carbon-neutral, or net-zero shipping, consists of reducing our carbon footprint in shipping. We do this by carbon offsetting, which allows us to measure our impact on the environment from shipping and invest in projects that help neutralize carbon emissions. These projects help reduce greenhouse gas (GHG) emissions by protecting forests or building wind farms.

The Defining Issue of our Time

Being human means releasing planet-warming carbon emissions into the atmosphere. It happens when we take a shower, charge our phones, or let out a yawn after a long day. Just like humans release carbon pollution, so do businesses - and TFC&H Co. is no exception.

Every day in the U.S. alone, e-commerce packages travel about the same distance as going to the moon and back ...133,000 times. Online shopping has transformed retail. Unfortunately, it’s also impacting the environment, and not for the better. Having an order conveniently delivered to your doorstep is a major contributor to climate change.

We’re on a Mission

As TFC&H Co. continues to grow, we have an increasing responsibility to commit additional resources toward our values in order to maximize the positive impact of our products. At TFC&H Co., we have long held the conviction that we can be both a great business and a great corporate citizen. In fact, we believe we cannot be one without the other.

Corporate social responsibility is cemented in TFC&H Co.’s DNA because our people believe deeply in making the world a better place.

What TFC&H Co. is Doing

Starting today, we’re taking a stand and doing something about it.

We’re becoming one of the few e-commerce brands to offset 100% of our carbon emissions from shipping. This achievement is the result of an effort to measure our global footprint in accordance with international certification standards, coupled with efforts to reach carbon neutrality.

For every one of our amazing items that ships, we now balance it with a positive environmental impact thanks to our partner, EcoCart. The full environmental impact of getting your favorite TFC&H Co. products to your door is completely neutralized.

This initiative comes at no additional cost to our customers. It simply comes with the satisfaction of knowing that shopping at TFC&H Co. means positively impacting the planet.

We’re even going a step further by offering climate positive orders. This means when you checkout, you’ll have the ability to double the positive environmental impact by doubling the amount of carbon being offset, creating a net positive result.

So now you’ll know when a TFC&H Co. package arrives at your door, you’ll get something you love and you’ll be proud of the fact that you’re taking a small step towards making a big change in the world.

Huh?

What does it mean to offset emissions?
It means that for any carbon emissions released into our atmosphere as a result of shipping items at TFC&H Co., we invest in projects that reduce carbon emissions by the same amount. It’s almost like we’re giving the planet an IOU, then immediately paying it back.

How does it work?
Now, each time someone buys an item at TFC&H Co., we will automatically purchase verified emissions reductions, more commonly known as “offsets” through our friends at EcoCart. These purchases support environmental projects, like wind and solar farms that create clean energy, or protecting trees that would otherwise be cut down so that they can continue to absorb carbon from the air. On top of it, we make sure that these projects are doing some extra good like protecting animals or supporting underserved communities.

Why is this important?
TFC&H Co. has always been conscious of our impact and actively worked to lighten our carbon footprint. We believe that if we all work together towards positive change, we can make the world a cleaner, healthier place.

What do you mean carbon neutral?
When we say we’ll be “carbon neutral” (“net zero” is another term you’ll hear), that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions we create from shipping our products to your door.

What is climate positive and how is it different than carbon neutral?
Climate positive is a step beyond carbon neutral. Say a product emits 100 pounds of carbon on the journey to your door. Being carbon neutral means [company name] automatically offsets all 100 pounds of carbon. Climate positive means that when you check out, you’ll be able to offset an additional 100 pounds of carbon, bringing the grand total to 200 pounds of carbon being offset, creating a net positive impact.

Will this come at a cost to me?
TFC&H Co. is covering the tab of providing 100% carbon neutral orders, however, you do have the option to make your individual order climate positive at checkout. For only a small additional price you can double the positive impact by doubling the amount of carbon being offset!

Just the Beginning

At TFC&H Co., we are committed to slowing the effects of climate change, one order at a time.

Carbon offsets are a starting point—an immediate way to reduce our impact. Even though this is a moment to celebrate, we think that it’d be even better if we didn’t emit any carbon in the first place. To achieve this, we’re working to develop projects in our own supply chain that will reduce our emissions directly.

The Power of Us

Our work isn’t done for another important reason. No matter how much progress we continue to make on our own footprint, TFC&H Co.’s footprint is actually quite small. The effects of climate change are magnified far beyond TFC&H Co. itself.

The only way we can truly begin to reverse the effects of climate change are if everyone does their part.

What can you do?
First, focus on the energy efficiency of your home. Efficiency is also the easiest way to save money. Program your thermostat. Check-in with your own utility and see if they offer rebates on LED light bulbs, efficient appliances, upgraded insulation or other cost-effective upgrades like efficient water fixtures. Ask your utility if they offer a home energy audit.
If you own a house, installing solar might make financial sense for you. In some cases, you can install solar with no upfront cost while lowering your energy bill each month. In a few areas, you can buy into a community solar array that isn’t even on your property. If solar doesn’t work for your house or you live in an apartment or condo, ask your utility company if they offer a residential green power program. Many do with simple, reasonable terms.
Find brands with legitimate sustainability initiatives. Whether it’s with carbon neutral products, a sustainable supply chain, recycled materials, or eco-friendly packaging, we should all do our best to limit the carbon footprint of the products we buy.
Challenge yourself to drive less and bike more. Riding your bike forces you to utilize your own muscle power. You’ll get a workout all while helping the environment. Plus, it requires much less energy to produce a bike than it does to manufacture a car. If you can’t bike to work for whatever reason, take public transportation. It puts less cars on the road, which reduces the amount of exhaust filling the air at once.
Opt for reusable bottles, bags, and anything else that you usually use once then throw away. If that’s not an option, make sure to properly recycle any plastic, paper, glass, or metal that comes into your life.

If we all do our part by changing our daily habits and making sustainable swaps, supporting companies that care about their impact on the Earth, and advocate for the future we deserve, we can effect real change in the world.

Didn't find an answer? Contact us here.