FAQs – TFC&H Co.
Below FAQ are some common questions of our clients, if you have other questions, please contact us at contact@tieflyclothing.com
Here at TFC&H Co. (formerly Tie - Fly Clothing) we believe in giving back to causes that help support, grow & make our communities and world a better more loving place. You'll see throughout our site donation opportunities for some of the initiatives we believe in & care about. You'll have the opportunity to donate to One Tree Planted to help with the reforestation of North America, w/ more donation options coming soon!!! We will be donating a portion of our sales (donations handled by Pledgeling & Give & Grow Donations) to causes that support Indianapolis Urban League Inc., Veterans Foundation of Indiana, Julian Center Inc.,Coalition for Homelessness Intervention and Prevention, Humane Society of Indianapolis, and Gleaners Food Bank of Indiana Inc.
All of wigs and extensions (excluding faux bangs) are shipped from a quality supplier based in Atlanta, Georgia. They import fine quality hair and hold stock at their U.S. factory. This guarantees faster delivery of your products!!!
1. TFC&H Co. (Tie - Fly Clothing & Hair Co.) has teamed up with ShipInsure to provide a way for you to be worry-free about your purchase!!! ShipInsure is a service that allows you to protect your online purchases. By purchasing ShipInsure through online checkout, you can sleep easy knowing that if anything happens to your package from the time it leaves the retailer's location until it's safely and intact in your hands, we will refund or replace your order.
2. If there are any issues with your order that warrant a claim, have questions and need more info please visit ShipInsure here

Returns

Our policy lasts 30 days for clothing, shoes & hair. 14 days for all other items. If your return is outside this time frame, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards Downloadable software products Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
International Customers (outside U.S.) will be responsible for shipping and any customs fees.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at contact@tieflyclothing.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We replace items that are defective, damaged (If insured with Quik please refer to instructions emailed to you upon insurance for damaged items), or need a size up or down.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, please visit: Returns Center We (Tie - Fly Clothing & Hair Co.) will be responsible for paying for the costs of returning or exchanging your item if address is w/ in the U.S. All International addressee (outside the U.S.) will be responsible for any return or exchange shipping fee, customs & duty tax. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please see our refund policy & please click here to file a claim.

We may be required to collect state sales taxes for most states at rates which are set by each state, county, and local municipality as determined by the zip code where you receive the delivery. If the state given in your shipping address is one of these states, applicable sales taxes will be added to your total amount and shown on the checkout page unless an exemption is requested.

Request exemption by submitting accurate tax forms to: contact@tieflyclothing.com

1. If your package was successfully delivered and then stolen from your porch, you have a couple of options.

If you purchased insurance through Nano please see Insure Orders section of the FAQs

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.

If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.

Reach out to your local police department to notify them of the theft.

Many credit card companies including offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited so check with your credit card company for specifics.

Tie - Fly Clothing assumes no responsibility for packages after report of successful delivery if you did not purchase insurance through Nano.

2. There is a 3-10 day processing time for orders & most items are made to order & can take up to 10 days to create. Please allow 3 - 25 days delivery for U.S. orders, 7 - 30 days International orders. Most our vendors deliver within 2 weeks!!!

Due to Covid deliveries have had a significant delay, Please allow extra time for your order to reach you.

You can track your package here.

***TFC&H Co. assumes no responsibility for packages after report of successful delivery or any errors associated with delivery not directly caused by us or inability to deliver.***

Shipping Prices & Schedule

Free Shipping w/ in the U.S!!! International Shipping Calculated on Cart or Cart Page. There is a 3-10 day processing time for orders (most items are made at time of order). Please allow 3 - 25 days delivery Domestic & 7 - 40 days International.

Due to Covid, shipments have been significantly delayed. Please allow extra time for your order to reach you.

Customs and import taxes

***Customs clearance may add additional time to deliveries*** Buyers are responsible for any customs and import taxes that may apply. TFC&H Co. is not responsible for delays due to customs. ***TFC&H Co. assumes no responsibility for packages after report of successful delivery or any errors associated with delivery not directly caused by us or inability to deliver.***

Shop Pay Installments with affirm

Are there late fees?
No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
A smaller payment balance on the final payment
Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.

Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit https://shoppay.affirm.com/help/s/.

How it works

Add items to your cart (or shopping bag). Check out with Shop Pay. Choose to pay in 4 installments. Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

Buy now, pay later with Shop Pay

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*

Quick approval, easy payments, no hidden fees.

TFC&H Co. uses some of the best pod's (print on demand) vendors to produce our clothing & accessories. They use a wide array of printing & sewing methods, below are some videos of their process:

Yoga & Leggings Production

Skater & Bodycon Dress Production

Swimsuit Production

T-Shirt Printing Process

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