Refund & Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, washed or worn, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will reject items that are damaged, washed or worn.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Original shipping charges are non-refundable
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@tieflyclothing.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We replace items that are defective, damaged (If insured with Quik please refer to instructions emailed to you upon insurance for damaged items), or need a size up or down.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please click here for our returns center.
***We (TFC&H Co.) will be responsible for the costs of returning or exchanging your item if the address is w/ in the U.S. All International addressee will be responsible for return or exchange shipping fees, customs tax & duties. Depending on where you live, the time it may take for your exchanged product to reach you may vary.***
Behind The Scenes
About The Company
Founded in 2019, TFC&H Co. formerly named Tie-Fly Clothing sells luxury and affordable clothing, shoes & accessories for Men, Women, & Children. Later adding home decor, electronics, hair wigs & extensions. We are a sustainable fashion company, carrying less than 15% of mass-produced products. Furthermore, we produce on-demand, invest in manufacturers that use organic and recycled materials, & offer carbon-neutral shipping. We have a mix of influences from urban, street-wear to office attire. Though we may not have the fancy tailored pics or a mass selection of gorgeous models and influential celebs, we tailor our customer service & expectation of products sold to bring you nothing but the best. Our motto, “Do unto others as you'd have them do unto you." If we don't meet your standards, we try to accommodate as much as we can. TFC&H Co. serves both the U.S. & some international countries. Sustainable fashion methods are not quick delivery, but they are healthier for the planet & humanity.
About The Owner/Designer
Former Army Medical Specialist, Medical/Dental Office Admin, Tie, out of Indiana. A driven entrepreneur with a slew of business ideas & creativity. She began her ecommerce journey in 2019 and slowly delved into designing her own clothing, shoes, accessories, furniture and more.
90% of TFC&H Co.'s products are designed by the founder. We source manufacturers who meticulously handcraft our products upon order, this of course requires time. We have designed brands such as TSWG (Tough Smooth Well Groomed), Petty, Teacher's Pet Collection, Introvert, Arrows, Midnight Floral, and many more. We refer to some of our designs & brands as Collections w/ meaning because the designs have special meanings, you can get info about the designs and meanings
Printing & Sewing Methods
A wide array of printing & sewing methods are used to craft our exclusively designed products. Check-out a few of the processes below.