Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Products/Services Questions

Account Questions

Technical Questions

Contact Questions

1. General Questions

What is your return policy?
Our return policy is valid for 30 days for non-clothing items and 7 days for clothing and shoes. It is advisable to address refund, exchange, or return requests promptly to prevent the request from being declined. Unfortunately, if the specified time has elapsed since your purchase, we regret that we cannot accommodate a refund, return, or exchange.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. You may also visit our Tracking Page here.
Can I cancel or modify my order?
In our effort to expedite order processing, we require cancellation requests before items enter the production or shipping phase, typically within 24 hours of placing the order. A $4 cancellation fee applies, unless the request is submitted within 1 hour of ordering. If you need to modify or cancel your order, please reach out to our customer service team promptly, and we'll make every effort to assist you.
Do you have a physical store?
At present, we don't operate a brick-and-mortar store. Nevertheless, we provide free shipping within the United States, and our return fee is only $4, allowing you to try our products with minimal risk.

2. Returns and Exchanges

Returns Policy
Our policy lasts 30 days for non-clothing items and 7 days for clothing & shoes, it is best to handle all refund, exchange, and return requests as soon as possible to avoid decline of request. If more than the specified time has passed since your purchase, unfortunately, we can’t offer you a refund, return, or exchange. To be eligible for a return, Products must be returned unused, unworn, unwashed, in the same condition that you received it and with all tags and liners attached. All items are subject to a $4 restocking fee on all returns & exchanges, unless the return is due to defect, receiving the wrong item or error on TFC&H Co.'s part.
Exchanges (if applicable) We replace items that are defective, damaged, or need a size up or down (sizing exchanges are at the discretion of owner). ***Exchange shipping fees are the responsibility of the purchaser & a $4 restocking fee will be charged, unless due to error by TFC&H Co. or manufacturer. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Please see full Return, Refund, Exchange, & Cancelation Policy here.

To start a return or exchange your product, please visit our Returns Center.

3. Do you donate to worthy causes & which ones?

Here at TFC&H Co. (formerly Tie - Fly Clothing) we believe in giving back to causes that help support, grow & make our communities and world a better more loving place. You'll see throughout our site donation opportunities for some of the initiatives we believe in & care about. We will be donating a portion of our sales (donations handled by Sprout, TheGoodApi, Pledgeling, & Give & Grow Donations) to causes that support Reforestation, Indianapolis Urban League Inc., Veterans Foundation of Indiana, Julian Center Inc.,Coalition for Homelessness Intervention and Prevention, Humane Society of Indianapolis, and Gleaners Food Bank of Indiana Inc. Check out our Reforestation impact here.

3. What is Carbon Neutral Shipping?

Carbon-neutral, or net-zero shipping, consists of reducing our carbon footprint in shipping. We do this by carbon offsetting, which allows us to measure our impact on the environment from shipping and invest in projects that help neutralize carbon emissions. These projects help reduce greenhouse gas (GHG) emissions by protecting forests or building wind farms.The Defining Issue of our TimeBeing human means releasing planet-warming carbon emissions into the atmosphere. It happens when we take a shower, charge our phones, or let out a yawn after a long day. Just like humans release carbon pollution, so do businesses - and TFC&H Co. is no exception.Every day in the U.S. alone, e-commerce packages travel about the same distance as going to the moon and back ...133,000 times. Online shopping has transformed retail. Unfortunately, it’s also impacting the environment, and not for the better. Having an order conveniently delivered to your doorstep is a major contributor to climate change.We’re on a MissionAs TFC&H Co. continues to grow, we have an increasing responsibility to commit additional resources toward our values in order to maximize the positive impact of our products. At TFC&H Co., we have long held the conviction that we can be both a great business and a great corporate citizen. In fact, we believe we cannot be one without the other.Corporate social responsibility is cemented in TFC&H Co.’s DNA because our people believe deeply in making the world a better place.What TFC&H Co. is DoingStarting today, we’re taking a stand and doing something about it. We’re becoming one of the few e-commerce brands to offset 100% of our carbon emissions from shipping. This achievement is the result of an effort to measure our global footprint in accordance with international certification standards, coupled with efforts to reach carbon neutrality.For every one of our amazing items that ships, we now balance it with a positive environmental impact thanks to our partner, Sprout & TheGoodAPI. The full environmental impact of getting your favorite TFC&H Co. products to your door is completely neutralized.This initiative comes at no additional cost to our customers. It simply comes with the satisfaction of knowing that shopping at TFC&H Co. means positively impacting the planet.We’re even going a step further by offering climate positive orders. This means when you checkout, you’ll have the ability to double the positive environmental impact by doubling the amount of carbon being offset, creating a net positive result.So now you’ll know when a TFC&H Co. package arrives at your door, you’ll get something you love and you’ll be proud of the fact that you’re taking a small step towards making a big change in the world.Huh?What does it mean to offset emissions?It means that for any carbon emissions released into our atmosphere as a result of shipping items at TFC&H Co., we invest in projects that reduce carbon emissions by the same amount. It’s almost like we’re giving the planet an IOU, then immediately paying it back.How does it work?Now, each time someone buys an item at TFC&H Co., we will automatically purchase verified emissions reductions, more commonly known as “offsets” through our friends at Sprout and TheGoodAPI. These purchases support environmental projects, like wind and solar farms that create clean energy, or protecting trees that would otherwise be cut down so that they can continue to absorb carbon from the air. On top of it, we make sure that these projects are doing some extra good like protecting animals or supporting underserved communities.Why is this important?TFC&H Co. has always been conscious of our impact and actively worked to lighten our carbon footprint. We believe that if we all work together towards positive change, we can make the world a cleaner, healthier place.What do you mean carbon neutral?When we say we’ll be “carbon neutral” (“net zero” is another term you’ll hear), that means that we will eliminate, capture, or otherwise mitigate all of the carbon emissions we create from shipping our products to your door.What is climate positive and how is it different than carbon neutral?Climate positive is a step beyond carbon neutral. Say a product emits 100 pounds of carbon on the journey to your door. Being carbon neutral means [company name] automatically offsets all 100 pounds of carbon. Climate positive means that when you check out, you’ll be able to offset an additional 100 pounds of carbon, bringing the grand total to 200 pounds of carbon being offset, creating a net positive impact. Will this come at a cost to me?TFC&H Co. is covering the tab of providing 100% carbon neutral orders, however, you do have the option to make your individual order climate positive at checkout. For only a small additional price you can double the positive impact by doubling the amount of carbon being offset! Just the BeginningAt TFC&H Co., we are committed to slowing the effects of climate change, one order at a time.Carbon offsets are a starting point—an immediate way to reduce our impact. Even though this is a moment to celebrate, we think that it’d be even better if we didn’t emit any carbon in the first place. To achieve this, we’re working to develop projects in our own supply chain that will reduce our emissions directly.The Power of UsOur work isn’t done for another important reason. No matter how much progress we continue to make on our own footprint, TFC&H Co.’s footprint is actually quite small. The effects of climate change are magnified far beyond TFC&H Co. itself. The only way we can truly begin to reverse the effects of climate change are if everyone does their part. What can you do?First, focus on the energy efficiency of your home. Efficiency is also the easiest way to save money. Program your thermostat. Check-in with your own utility and see if they offer rebates on LED light bulbs, efficient appliances, upgraded insulation or other cost-effective upgrades like efficient water fixtures. Ask your utility if they offer a home energy audit.If you own a house, installing solar might make financial sense for you. In some cases, you can install solar with no upfront cost while lowering your energy bill each month. In a few areas, you can buy into a community solar array that isn’t even on your property. If solar doesn’t work for your house or you live in an apartment or condo, ask your utility company if they offer a residential green power program. Many do with simple, reasonable terms.Find brands with legitimate sustainability initiatives. Whether it’s with carbon neutral products, a sustainable supply chain, recycled materials, or eco-friendly packaging, we should all do our best to limit the carbon footprint of the products we buy. Challenge yourself to drive less and bike more. Riding your bike forces you to utilize your own muscle power. You’ll get a workout all while helping the environment. Plus, it requires much less energy to produce a bike than it does to manufacture a car. If you can’t bike to work for whatever reason, take public transportation. It puts less cars on the road, which reduces the amount of exhaust filling the air at once.Opt for reusable bottles, bags, and anything else that you usually use once then throw away. If that’s not an option, make sure to properly recycle any plastic, paper, glass, or metal that comes into your life. If we all do our part by changing our daily habits and making sustainable swaps, supporting companies that care about their impact on the Earth, and advocate for the future we deserve, we can effect real change in the world.

1. Finding Products

Search for Products
Know exactly what you want? Or perhaps you're just searching? Use our Search box located above the menu on our site to find the exact product you need, or browse through the results that fit your criteria. 
Looking for Shipping Estimates or Where Product Ships From?
We offer products shipped from both overseas and our US Warehouse. Details about the shipping origin can be found in the product description on the product page. Additionally, products warehoused in the United States are marked with a "ships from the USA" sticker on the left side of the product image.

2. Processing

We handle orders from Monday to Friday, from 10 am to 6 pm EST. Orders placed outside of these hours will be processed on the following business day. Processing can take up to 7 days max.

3. What is Sustainable Fashion?

Sustainable, eco-friendly, or eco-conscious fashion represents a responsible approach to clothing manufacturing and production, aiming to minimize adverse effects on both the planet and humanity. At TFC&H Co., we employ an on-demand production model, diverging from traditional mass production practices. This approach enables us to reduce our carbon footprint, mitigate contributions to wastewater and waste accumulation. Our uniquely crafted products, dubbed 'Designs by Tie,' are labeled accordingly to showcase our commitment to this ethos.

4. What is CPS Extended Warranty Protection Plan?

CPS Extended Warranty Protection
Plan covers any mattress; wood or hard surface furniture; and fabric, leather, and vinyl upholstery. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and internal mechanisms and hardware. For more details, please visit: CPS We are currently integrating convenient policy options on our product and cart pages for eligible items, if you need coverage before then, please reach out by phone: (317) 661-1223 or email: to start your protection policy now!!!

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.

Order status & history

Tracking an Order
To monitor your order's status, visit and click on "Track Order" in the website footer. Input your order number along with the email address or phone number used during checkout, and you'll be directed to a comprehensive order information page with tracking details. If you've recently received your tracking number, kindly allow 24-48 hours for the information to be updated.

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

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Contact Hours
MON-FRI: 10am to 10pm EST
SAT-SUN: 10am to 10pm EST

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