🚚Shipping

Shipping Policy

Thank you for visiting and shopping at TFC&H Co. (formerly Tie – Fly Clothing). Following are the terms and
conditions that constitute our Shipping Policy. ***Find product specific shipping estimates in Product Description above.

Shipping Prices & Schedule

Free Shipping w/ in the U.S.!!! International Shipping Calculated on Cart Page.

Shipping prices and time frames are displayed at checkout before confirming an order.

Shipping Policy (Domestic & International)

Shipment time

All orders are processed within 3–7 business days & shipped within 3–25 days Domestic (within the U.S.) & 7–30 days International (outside the U.S.) & USA Remote Areas (*USA Remote Areas include: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam). Please keep in mind Customs delays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

***Covid-19 has had a significant impact on shipping times around the world, please allow additional time for deliveries. We do apologize for any inconvenience.***

Customs and import taxes

***Customs Clearance may add additional time to deliveries***

Buyers are responsible for any customs and import taxes that may apply. TFC&H Co. is not responsible for delays due to customs.

Incorrect Addresses or Non-deliverable Packages

TFC&H Co. will not be responsible for shipping errors caused by inaccurate or non-deliverable addresses. If your order requires reshipping or replacement, all costs will be deferred to the customer.

Certain packages cannot be delivered to a PO Box due to size. TFC&H Co. holds no responsibility if you proceed with a PO Box & your items fall into this category. Please provide a valid street address.

We cannot deliver to Highway Contract Routes, if you continue with this address and an issue occurs or package is mishandled, TFC&H Co. bears no responsibility.

What do you do if a package is stolen & you did not pay to insure?
If your package was successfully delivered and then stolen from your porch, you have a couple of options.

For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.

If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.

Reach out to your local police department to notify them of the theft. Many credit card companies, including American Express, offer protection for members who charge a covered purchase that ends up being stolen. The coverage is limited, so check with your credit card company for specifics.

***TFC&H Co. assumes no responsibility for packages after report of successful delivery or any errors associated with delivery not directly caused by us or inability to deliver.***

p: 3176611223 | e: Contact@tieflyclothing.com
w: https://tieflyclothing.com

🔙Return/Refund, Exchange, Cancelation

Return, Refund, Exchange, & Cancelation Policy

Our policy lasts 30 days for non-clothing items and 7 days for clothing & shoes, it is best to handle all refund, exchange, and return requests as soon as possible to avoid decline of request. If more than the specified time has passed since your purchase, unfortunately, we can’t offer you a refund, return, or exchange.

To be eligible for a return, your item must be unworn, unused and in the same condition that you received it (tags and liners attached, & packaging).

All items are subject to a $4 (or 15% whichever is greater) restocking fee on all returns & exchanges, unless the return or exchange is due to defect, receiving the wrong item or error on TFC&H Co.'s part.

***Start a Return

To return or exchange your product, please click here for our returns center.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

Masks (Medical or Costume)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, washed or worn, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will reject items that are damaged, washed or worn.
If you are approved, then your refund will be processed minus the $4 (or 15% whichever is greater) restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within 3 - 10 business days.

Original shipping charges are non-refundable

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at Contact@tieflyclothing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We replace items that are defective, damaged, or need a size up or down (sizing exchanges are at the discretion of owner).

***Exchange shipping fees are the responsibility of the purchaser & a $4 (or 15% whichever is greater) restocking fee will be charged, unless due to error by TFC&H Co. or manufacture

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Cancelation

Order cancelations must be requested before the item enters production or shipping phase (usually 24 hours after order made) and will be subject to a $4(or 15% whichever is greater) cancelation fee. Free if request made within 1 hour of ordering.

Shipping

***We (TFC&H Co.) will be responsible for the costs of returning your item if the address is w/ in the U.S.

All furniture return & exchange shipping costs are the responsibility of the customer.

All International & US Remote Areas (*USA Remote Areas include: Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam) will be responsible for return or exchange shipping fees, customs tax & duties. Depending on where you live, the time it may take for your exchanged product to reach you may vary.***

Start a Return

To return or exchange your product, please click here for our returns center.

⁉️ Why TFC&H ⁉️

Although we are a small business, we deliver big on customer service. We operate by “Do unto others as you would have them do unto you.” We provide sustainable as well as fast fashion options, USA & Int'l warehouses & operate right out of Indianapolis, IN. Furthermore, we offer Free Shipping in The US & Carbon offset Shipping Worldwide. No Taxes for those outside of Indiana & the best deals we can provide!!! Shop Now & experience the “Why” yourself!!!

Country/region

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